The hotel staff needs to be oriented about customer relation!!! They are VERY IMPOLITE to the guests! We made our reservation about a month before our stay and guess what we have to wait for extra 3 hours to be check-in!?!.. because the room that we are supposed to stay has a guest who extended their stay for more hours.... WAT THE HECK!!! The purpose of reserving a room is to avoid that kind of hassle... I've stayed in a lot of hotels and its their protocol that if you extend your stay the management usually tells you that the room is already booked for that day for another guest and that if they like they can transfer to another room which is not reserved!!! well that's not the only thing that really made us angry... When we checked-in already we found out that there are "COCKROACHES" ( 3 ROACHES) creeping in the room and the height of it all wen i was to take a bath the shower is broken and the towel is not even comparable to a rug! It has a big hole in it! Dont stay in ds hotel!